My 10 year old Lurcher, Bert had a TPLO operation in Jan 22 due to a cruciate injury.
I can not fault the care and service provided by Arthurs Veterinary Specialists. The initial consult was very thorough and Gareth took time to ensure I completely understood the options, what the operation would consist of, the costs involved and the after care and recovery required.
The day of the operation went smoothly with great communication, a detailed hand over with what to expect throughout the day, a telephone call from Gareth post operation to confirm all was well and explain what had been carried out. The collection hand over was again very thorough with great aftercare instructions from the team and a good explanation of what I could expect to see happening over the next few days and weeks.
The post op notes provided were fantastic. Bert’s physio commented that they were the most in depth post op notes she had seen which made it much easier for her to devise an effective rehabilitation physio plan.
I received a telephone call from the team after a few days to check that recovery was proceeding as it should be and the recovery continued to go smoothly. The 8 week post op x-rays were carried out to confirm healing was proceeding as expected and further instructions received on the next few weeks of recovery.
Overall, the whole experience was made as easy as possible, with great communication throughout and fantastic customer service. I wouldn’t hesitate to recommend Arthurs Veterinary Specialists to anyone looking for an orthopaedic specialist and have already done so. My physio was also so impressed she has also recommended them!
Bert has made an excellent recovery and is doing really well and back to enjoying his walks again. Thank you to everyone at AVS involved.
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